Consumer Mains Adelaide
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- 13+ years in the trade
- 24/7 electrician
- Licensed & insured · PGE 229 469
Consumer mains are the cables that carry power from the network connection point to your switchboard. We repair and replace damaged consumer mains, including underground supply cable, and reconnect and test your supply. We do not work on private power poles; for a pole, use a contractor who works on private powerlines and check with SA Power Networks.
Consumer mains and underground cable work is a regular part of our job book, and over 20 jobs for home owners in the 12 months to October 2026 involved three phase.
What are consumer mains?
Consumer mains are the cables that carry power from the network connection point to your switchboard. They can run overhead to the house, through the roof space, or underground. On some properties, especially larger blocks or battle-axe blocks, the supply also runs via a privately owned pole on the property.
The poles, powerlines and cables on the network side of the connection point belong to SA Power Networks. Equipment on your side of that point can belong to you. Your meter and the point where the supply connects to your property help show where the line is drawn.
Who is responsible for what?
SA Power Networks says that as a property owner you are responsible for managing privately owned electricity assets on your property, and that they should be inspected regularly by qualified people. It recommends inspection each year before the bushfire season, after major storms, or if you suspect damage. The page we checked is on the SA Power Networks website under privately owned poles and powerlines.
Where the connection point sits, and which parts you own, depends on your property. Our guide to who owns the power pole on your property explains how to work it out. If you are unsure, contact SA Power Networks, or ask us and we will help you read what is on your property. This page is general information, not legal advice.
We do not inspect, repair or replace power poles, private or network. If your property has a private pole, use a contractor who works on private poles and powerlines. We look after the consumer mains cable and your switchboard.
Signs your consumer mains need attention
- Overhead supply cables that sag low, or clash in the wind.
- Damaged or exposed underground cable, or a trench that has sunk.
- Lights that flicker or dim across the house, or power that keeps dropping out.
- A burning smell, buzzing or sparks from the supply point or the switchboard.
How we can help
We can inspect your consumer mains and the connection to your switchboard, find what is wrong and explain it in plain terms. Depending on what we find, we can help with:
- Repairing or replacing damaged consumer mains, including underground supply cable.
- Replacing or relocating a meter box that is rusty or damaged.
- Checking the connection to your switchboard, and reconnecting and testing the supply.
- Advising whether your home might suit a bigger supply, and what the switchboard would need.
Some of this work involves SA Power Networks, for example when the supply has to be disconnected or reconnected. We tell you what is needed and help you with the process. We do not work on power poles.
What the job involves
- We inspect the consumer mains cable and the connection to your switchboard.
- We explain what we can see, what looks like yours and what your options are.
- We agree the plan and quote with you for the electrical work.
- We arrange any disconnection that is needed, then carry out the agreed work.
- We test the supply and the switchboard before we hand back.
When damage is dangerous
If you see sparks, a fallen or low line, a pole leaning badly or smoke, stay well away and call 000. For faults and emergencies on the network, SA Power Networks runs a 24/7 phone line on 13 13 66. After you have made it safe, call us.
Never go near or touch fallen or low powerlines, and keep children and pets away.
Upgrading your supply for a new load
Adding an air conditioner, EV charger, granny flat or workshop can push an older supply past what it can safely carry. If your lights dim when big appliances start, or the supply cable is old, it is worth getting it checked. Read our guide on whether you need 3-phase power at home, and see our switchboard upgrades page for the board side of the job.
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Hoile Electrical arranged an electrician very quickly to review my smoke alarms. Ross was very friendly, efficient and helpful. Much appreciated and will definitely call them for electrical issues again.
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Gerad arrived on time.spent a lot of time explaining the process of improving our air conditioning,would recommend him for your air conditioning needs, Craig
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Hoile Electrical were recommended to us and we can see why. Very quick and efficient service by James and Nathan. Excellent communication all the way through. The whole experience was faultless.
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Very professional and good at what they do.
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Common questions
What are consumer mains?
The cables that carry power from the network connection point to your switchboard. They can run overhead or underground, and the part on your side of the connection point is usually yours to maintain.
Do you work on private power poles?
No. We do not inspect, repair or replace power poles. For a private pole, use a contractor who works on private poles and powerlines, and check with SA Power Networks. We look after the consumer mains cable and your switchboard.
Can you help with underground supply cable?
Yes. We repair and replace damaged consumer mains, including underground supply cable. Tell us what you can see and we will explain the options.
Who owns the power pole on my property?
It depends on where the connection point is. Poles and lines on the network side belong to SA Power Networks, and equipment on your side can belong to you. Ask SA Power Networks to confirm for your property.
What do I do if a line is down?
Stay well away and call 000. Report network faults to SA Power Networks on 13 13 66.
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